Markets and customer expectations have changed overnight. You can plan to execute a sales transformation the right way or you should plan to fail. These are the 7 Steps you can't skip:
What does it take to truly transform your sales organization? Do you even need to transform, or simply tweak? What levers can you pull to ensure and even accelerate success? These are several of the key questions that Michael Perla and I set out to answer with a two-year research project that culminates with the publishing of our book, the 7 Steps to Sales Force Transformation, to be published by Palgrave Macmillan on January 5th, 2016.
Like many business projects, sales effectiveness projects are often focused on the big 3 – Increasing revenue, cutting costs and/or reducing risks. When we talk to sales leaders, the primary stated business objectives of sales transformation projects usually tie back to increasing revenue – capturing new accounts, improving up-sell and cross-sell, increasing renewal rates, increasing revenue per seller productivity.
I’ve been amazed to read about and watch the developments of so-called “self-driving cars” or autonomous driving. The potential for this technology to fundamentally re-shape transportation in this country is almost limitless, from reducing the # of cars per household (or even ownership) and the need for large amounts of on-site parking at retail and office destinations, to enabling those both young and old with a new form of point-to-point personal transportation. As many recent stories have highlighted, the technology exists today; it’s more a matter of aligning our legal and insurance approaches to align with and support a new model.
I heard Steve Cannon, the President of Mercedes-Benz USA, speak last week, and he confirmed that M-B has already demonstrated the technology – the main barrier is one of liability. In today’s environment, liability resides with the driver and their insurer, but in the future, if an accident is imminent and the “system” or software determines who or what to hit, who’s responsible?
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We have found that many sales training companies use the word “transformation” when they’re really only talking about tweaking the existing organization mostly through training, not holistic transformation. Depending on your case for change and the gap between your capabilities and desired results, rolling out sales training or a new tool might be the perfect solution.
Training could affect the change you need. Training could also prepare a sales force for an eventual transformation initiative or reinforce a transformation you have recently undergone. But training alone is not transformation.