Like many of you, our Symmetrics Group team spent the majority of 2020 getting smarter about the functionality of tools like Microsoft Teams, Zoom, and WebEx, so that we can more effectively work with our clients in the virtual world.
On the various platforms we studied things like: How to manage chat questions and live chat conversations, launch polling questions, build surveys, and manage virtual break-out rooms for group exercises. Our objective was learning how to best imitate an effective in-person training experience.
Though our team has worked virtually for years, we still faced a learning curve to make sure the virtual training experience felt easy and seamless to participants.
After several months of delivering 100+ hours of only virtual training and workshops to clients across a variety of industries, our Symmetrics Group team regrouped to reflect on what we had learned and where we had opportunities to improve. We arrived at four key lessons.